Ryanair ‘set to replace’ planes with buses as airline fights to overcome £1bn comp bill Latest News

loading...

Ryanair ‘set to replace’ planes with buses as airline fights to overcome £1bn comp bill Latest News


“Ryanair will assist them in any way it can to obtain their full EU261 rights and entitlements”


Ryanair spokesman

Travellers who want a refund have been told they will be moved to the next available Ryanair flight on the same route, or to an alternative airport.

If there were no Ryanair flights then customers could be booked on Jet2, Veiling, Cityjet, Are Lingus, Norwegian, Easyjet or Eurowings airlines.

But if there are no seats available on any flights then Ryanair said it could put passengers on “any comparable alternative transport”.

This could mean holiday goers would be forced to use hire cars, trains or buses to get to their destination.


Ryanair could be forced to put punters on trainsGETTY


RYANAIR: The airline could be forced to put passengers on trains


O'Leary has been slammed over the crisisGETTY


UNDER FIRE: Michael O’Leary has been slammed over his handling of the situation

But some passengers who accepted refunds have since complained about being denied the improved offers.

Vasileios Ntontis told the Observer: “When I contacted them through their chat service they told me that I was not eligible as I had already opted for a refund.

“When I said that they had not given me that option in the first place, they weren’t very cooperative and tried to avoid any further conversation.”

The under-fire airline later promised to look into cases where customers claim they were misled into cancelling their flights.

A Ryanair spokesman said: “If any customer on one of these disrupted flights believes that they may have chosen an option that was not suitable for them as a result of any misunderstanding of their EU261 rights, then they should write directly to Ryanair’s Director of Customer Services.


Ryainair has reportedly been hit with a £1bn billGETTY


COMPENSATION: The airline has reportedly been slapped with a £1bn bill

“Ryanair will assist them in any way it can to obtain their full EU261 rights and entitlements.”

Earlier this week the Dublin-based company cancelled 18,000 flights for the winter season, affecting 400,000 travellers.

But in a series of stunning confessions, customers admitted they would still fly with Ryanair – because it is so cheap.

Ryanair ‘set to replace’ planes with buses as airline fights to overcome £1bn comp bill Latest News

Source link

Ryanair 'set to replace' planes with buses as airline fights to overcome £1bn comp bill Latest News

510
loading...

Related Search

author
Author: